Complaints

Lets make things right.

We are committed to providing high-quality care and a professional service to all of our patients. However, if you are unhappy with any aspect of your experience, we want to hear from you. Your feedback helps us improve our services and ensure we meet the standards you expect. We take all complaints seriously and investigate each matter thoroughly and fairly. Where appropriate, we will explain what went wrong and what steps we are taking to prevent it from happening again.

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Happy clients

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Your privacy is important to us. We only collect the necessary information to provide our services. Please read our Privacy Policy & Terms & Conditions to learn more about how we protect your data.

Making a Complaint

If you would like to make a complaint, please contact us in writing via email or post. Be sure to include your full name, contact details, and a clear description of the issue. We aim to acknowledge all complaints within 3 working days and provide a full response within 20 working days.

 

If you remain dissatisfied with our response, you may escalate your complaint to the relevant regulatory body, such as the Care Quality Commission (CQC) or the General Medical Council (GMC).

 

 

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If you’re a resident of the UK or the Channel Islands, discover today whether medical cannabis could be the right treatment option for you. Let’s explore your eligibility.

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